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Return-Path: <noreply=support.shopee.com__0-30fidam3566oeu@rr3slbph6k1ifi.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: co@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id 57SFM3GDpF/XAQAASFmK/g (envelope-from <noreply=support.shopee.com__0-30fidam3566oeu@rr3slbph6k1ifi.6f-1oo9buae.ap4.bnc.salesforce.com>) for <co@bf1.my>; Fri, 06 Nov 2020 06:57:53 +0800 Return-path: <noreply=support.shopee.com__0-30fidam3566oeu@rr3slbph6k1ifi.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: co@bf1.my Delivery-date: Fri, 06 Nov 2020 06:57:53 +0800 Received: from smtp14-ukb-sp1.mta.salesforce.com ([101.53.164.237]:8033) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <noreply=support.shopee.com__0-30fidam3566oeu@rr3slbph6k1ifi.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1kaoCW-0008RA-Av for co@bf1.my; Fri, 06 Nov 2020 06:57:53 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com; s=supportcssalesforce; t=1604617030; bh=b8x4WD3BUSP2+A03kGMl3MqnloqQ8kSehyq8zPSZkFk=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=QgBh+BhTZLYahkWnob2gPUN2ZYMa3bc5xohdbh1LcC295pDptL1kZgLUaOkw08OBr 5oVsKkqU+UGr67C4Ya4f0s+YTIcb1vGLQw/o76MpeJIjFTeF3Syld7+Y8t1FoYm8Os Az0CfuL1wcHpgUDhoFiMgclO/n/tDarv4X53GJsIHLOKpF0l4T8+1g/NSapUPvqNY8 Quv/GIM/qg3f7FjL+OMGcYxEvAJAnkjhUl3EL7YmFEI+2h+zgo5Jpu6+t9p+zrDY/M Xc6VZotOmbTO1IBQa/JoILz8r3YbgpItFYvARWaGtRRNvoXV0j6zfIcJuvH10DUFA/ yiqBc2fvlYadQ== Authentication-Results: mx4-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-26-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.116] ([10.218.195.116:53622] helo=ap4-app2-26-ukb.ops.sfdc.net) by mx4-ukb-sp1.mta.salesforce.com (envelope-from <noreply=support.shopee.com__0-30fidam3566oeu@rr3slbph6k1ifi.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-26-ukb.ops.sfdc.net") id AB/88-32173-64384AF5; Thu, 05 Nov 2020 22:57:10 +0000 Date: Thu, 5 Nov 2020 22:57:10 +0000 (GMT) From: "noreply@support.shopee.com" <noreply@support.shopee.com> Reply-To: noreply_cs@shopee.com To: "co@bf1.my" <co@bf1.my> Message-ID: <5dzih000000000000000000000000000000000000000000000QJCIEP00GEZNfekmQ5iJ3jAFoJW2HQ@sfdc.net> Subject: [Shopee MY] [Case Number 104870847] MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_63059_1369909817.1604617030094" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BBO7t X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000UbV5 X-SFDC-Interface: internal X-Spam-Status: No, score=1.0 X-Spam-Score: 10 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Please take a moment to tell us. How would you rate the customer service you received? Good Average Bad Please note that this survey will expire in 4 days. Thanks for your feedback. Content analysis details: (1.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: force.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 MIME_HTML_MOSTLY BODY: Multipart message mostly text/html MIME -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_63059_1369909817.1604617030094 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit ------=_Part_63059_1369909817.1604617030094 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <center><table id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9" border="0" cellpadding="0" cellspacing="0"><colgroup span="1"></colgroup><tbody id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:tb"><tr><td id="j_id0:emailTemplate:j_id3:j_id4:j_id7:j_id8:j_id9:0:j_id10" colspan="1"> <html> <head> <meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" /> <meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" /> <style type="text/css"> <!-- html * { font-size: 1em !important; font-family: Roboto !important; } .box { width:300px; height:300px; background-color:#d9d9d9; position:fixed; margin-left:-150px; /* half of width */ margin-top:-150px; /* half of height */ top:50%; left:50%; } table * { top:50% !important; left:50% !important; align:center !important; } .blockquote { display: block; margin-block-start: 0em important; margin-block-end: 0em important; margin-inline-start: 0px important; margin-inline-end: 0px important; } //--> </style> </head> <h3 style="text-align: center;"> <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b&lastMod=1561527095000" width="90" /> <br /> Please take a moment to tell us. </h3> <h3 style="text-align: center;"> How would you rate the customer service you received? </h3> <br /> <table border="0" style="margin-left: auto; margin-right: auto;"> <tbody> <tr> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&oid=00D6F000001oO9b&lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&oid=00D6F000001oO9b&lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /> </a> </td> <td> </td> <td> <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&oid=00D6F000001oO9b&lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a> </td> </tr> <tr> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=1" rel="noopener" target="_blank"> Good </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=2" rel="noopener" target="_blank"> Average </a></center> </td> <td> </td> <td> <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004Jt0mSAC&good=0" rel="noopener" target="_blank"> Bad </a></center> </td> </tr> </tbody> </table> <p style="text-align: center;"><br /> Please note that this survey will expire in 4 days. </p> <p style="text-align: center;"> Thanks for your feedback. </p> <div style="width: 700px; text-align: center;"> <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/05/2020 08:27 AM<br/><br/><html> <head> <title></title> </head> <body>Hi bf1co,<br /> <br /> <br /> <br /> Greetings and thank you for contacting Shopee. I am Darriel, your Shopee representative. <br /> <br /> I truly understand your concern and sorry for the inconvenience caused.<br /> <br /> As per checked with our relevant department, kindly provide us the screenshot conversation with buyer that shows buyer agree and request to delete the rating/comment for us to proceed with the next action.<br /> <br /> <br /> Looking forward to your reply.<br /> <br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Darriel Harritz<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<br clear="none" /> <br clear="none" /> <imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000w9HbJ"><br><br>ref:_00D6F1oO9b._5006F2n6QRF:ref</body> </html></td></tr><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/03/2020 11:46 AM<br/><br/><html> <head> <title></title> </head> <body>Hi bf1co,<br /> <br /> Good day to you and thank you for contacting us. My name is Silvia and happy to assist you on this inquiry today.<br /> <br /> We acknowledge that the buyer has already agreed to remove the review as per the attachment provided<br /> <br /> Please allow me to forward this issues to the relevant department within 3-5 working days in order for us to checking on this issues further<br /> <br /> Your kind understanding and high patience are truly appreciated :)<br /> <br /> Thank you for using Shopee!<br /> Warmest Regards,<br /> Silvia<br /> Shopee Team<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000wQGMA"><br><br>ref:_00D6F1oO9b._5006F2n6QRF:ref</body> </html></td></tr></tbody></table></div></div></body> </center> </div> </html></td></tr></tbody></table> </center> ------=_Part_63059_1369909817.1604617030094--