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1604474065.M326586P7534.server2.bf-1.com,S=7122,W=7256
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Return-Path: <help=support.shopee.com.my__15pps418gyz7ab0e@udm629eky98f.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: co@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id FlupEtFUol9uHQAASFmK/g (envelope-from <help=support.shopee.com.my__15pps418gyz7ab0e@udm629eky98f.6f-1oo9buae.ap4.bnc.salesforce.com>) for <co@bf1.my>; Wed, 04 Nov 2020 15:14:25 +0800 Return-path: <help=support.shopee.com.my__15pps418gyz7ab0e@udm629eky98f.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: co@bf1.my Delivery-date: Wed, 04 Nov 2020 15:14:25 +0800 Received: from smtp14-ukb-sp1.mta.salesforce.com ([101.53.164.237]:62818) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__15pps418gyz7ab0e@udm629eky98f.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1kaCzw-0001zI-A0 for co@bf1.my; Wed, 04 Nov 2020 15:14:25 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1604474021; bh=QwpLZNuHcJSsFOfHgSfQdd4Nch3xDL7EfqzXA6S04UE=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=HqMtKNa41qqCEYx9Xf+E7kh/1oNkJ/mm52CKO853ThTSDftbACxUP49LRD6szn3gu UpA/0e4Woy1kdiAHzjpKDg7wZk5dPMc+/HVJicdODGkIcUtxok5WXThVZYr0JwgfNI clMn8UPWK0QvgfZVttGzuS7xjIw7IDqWgD2u9159MfLsdc7QXBZMGusxZDUGRRC+zw ahtoCM0Ddq+i4rSXa/DxmbXf6W3HN4FxupIuBK6IQsdSUCuLsENw6WQ4/KN6+X056n hdgd7r0OU/QTiTzi6WfKxnE01d1xSKSOdsY+fTt2Y7QjdiXEYSJX55lFYJ+TSPNFs2 3h5LASPw+Z2jA== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-21-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.87] ([10.218.195.87:56934] helo=ap4-app2-21-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__15pps418gyz7ab0e@udm629eky98f.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app2-21-ukb.ops.sfdc.net") id 19/1E-24231-4A452AF5; Wed, 04 Nov 2020 07:13:40 +0000 Date: Wed, 4 Nov 2020 07:13:40 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "co@bf1.my" <co@bf1.my> Message-ID: <uFaBg000000000000000000000000000000000000000000000QJ9G2R00vIqeyqgEQauUT-NHMS0YDw@sfdc.net> Subject: [Seller] Rating related Inquiry MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_39024_522549012.1604474020996" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000DijIc X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: quickActionEmail X-SFDC-EntityId: 5006F00002n6izU X-SFDC-Interface: internal X-Spam-Status: No, score=1.2 X-Spam-Score: 12 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bf1co, Good day to you. Thank you for contacting Shopee. I am Kartikka your customer service agent. Rest assured that we will try our best in providing you the best assistance. Content analysis details: (1.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 1.0 HTML_IMAGE_ONLY_16 BODY: HTML: images with 1200-1600 bytes of words 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_39024_522549012.1604474020996 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi bf1co, Good day to you. Thank you for contacting Shopee. I am Kartikka your customer service agent. Rest assured that we will try our best in providing you the best assistance. I do understand the difficulties that you have faced due to this issue, and I would like to apologize for the inconvenience caused. In regards to this case, please allow us to reach out to the relevant team from our end and we will revert back to you within 1-3 working days. Your patience and understanding are much appreciated. You may reply to this email should you require further assistance, we will be more than happy to assist you. Thank you for using Shopee! Warmest Regards, Kartikka Sevarau For more information, you can visit our Help Centre : https://help.shopee.com.my/ Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays). ref:_00D6F1oO9b._5006F2n6izU:ref ------=_Part_39024_522549012.1604474020996 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit <html> <head> <title></title> </head> <body>Hi bf1co,<br /> <br /> Good day to you. Thank you for contacting Shopee.<br /> <br /> I am Kartikka your customer service agent. Rest assured that we will try our best in providing you the best assistance.<br /> <br /> I do understand the difficulties that you have faced due to this issue, and I would like to apologize for the inconvenience caused.<br /> <br /> In regards to this case, please allow us to reach out to the relevant team from our end and we will revert back to you within 1-3 working days. Your patience and understanding are much appreciated.<br /> <br /> You may reply to this email should you require further assistance, we will be more than happy to assist you.<br /> <br /> Thank you for using Shopee!<br /> <br /> Warmest Regards,<br /> Kartikka Sevarau<br /> <br /> For more information, you can visit our Help Centre : https://help.shopee.com.my/<br /> Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<img src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000w9CHI"><br><br>ref:_00D6F1oO9b._5006F2n6izU:ref</body> </html> ------=_Part_39024_522549012.1604474020996--