1#@!#!123s

: / home / mybf1 / mail / .co@bf1_my / new /
Filename : 1604473296.M565566P28443.server2.bf-1.com,S=19040,W=19344
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Envelope-to: co@bf1.my
Delivery-date: Wed, 04 Nov 2020 15:01:36 +0800
Date: Wed, 4 Nov 2020 07:00:51 +0000 (GMT)
From: Shopee MY Email Support <help@support.shopee.com.my>
To: "co@bf1.my" <co@bf1.my>
Message-ID: <jwRJ7000000000000000000000000000000000000000000000QJ9FHD00Iit0oUwHSLWZDvcKmD6REQ@sfdc.net>
Subject: [Request Received] Seller | Web & App Performance
MIME-Version: 1.0
Content-Type: multipart/alternative; 
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
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X-SFDC-EmailCategory: workflowActionAlert
X-SFDC-EntityId: 01W6F000000RgeZ
X-SFDC-Interface: internal
X-Spam-Status: No, score=0.2
X-Spam-Score: 2
X-Spam-Bar: /
X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com",
 has NOT identified this incoming email as spam.  The original
 message has been attached to this so you can view it or label
 similar future email.  If you have any questions, see
 root\@localhost for details.
 Content preview:  Hi bf1co, Thank you for contacting Shopee. This is an automated
    reply to inform you that we've received your email and it will be reviewed
    by our Customer Service Representative. Kindly allow 3 to 5 days for us to
    revert back to you as we are [...] 
 Content analysis details:   (0.2 points, 5.0 required)
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------=_Part_39199_259354547.1604473251422
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Hi bf1co,



Thank you for contacting Shopee.
=20
This is an automated reply to inform you that we've received your email and=
 it will be reviewed by our Customer Service Representative. Kindly allow 3=
 to 5 days for us to revert back to you as we are experiencing high volume =
of incoming emails.

Please take note that your Case ID is #105168230. This Case ID functions as=
 a reference number to the inquiry/feedback and you may use it as reference=
 if you would like to contact us.

If you have any further questions, you may go to our Help Centre at http://=
help.shopee.com.my

A gentle reminder:
- For shipment tracking, you may proceed to the links below based on the lo=
gistic partners:
Shopee Express: https://shopeexpress.com.my/
Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace
J&T: https://www.jtexpress.my/
Ninjavan: https://www.ninjavan.co/en-my/tracking
DHL: https://ecommerceportal.dhl.com/track/
- For order specific concerns, don't forget to include the 15 alpha-numeric=
 order number.
To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80=
=9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the =
=E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID.
To check on order ID for Digital Products, please login via your Shopee app=
lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80=
=9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order=
 ID on the =E2=80=9COrder Details=E2=80=9D page.
=20
For urgent cases, you can reach us through the following Shopee Customer Se=
rvice channels:
Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)=
=20
Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 =
PM)

Thank you.
=20
=20
Best Regards,
Shopee Customer Service







ref:_00D6F1oO9b._5006F2n6izU:ref
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<html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se=
tupTab"  style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><=
center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT=
able" height=3D"450" ><tr valign=3D"top" ><td  style=3D" background-color:#=
FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te=
xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage=
" id=3D"r1sp1" src=3D"https://help.shopee.com.my/servlet/servlet.ImageServe=
r?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr valign=
=3D"top"  style=3D" display:none;"><td  style=3D" background-color:#FFFFFF;=
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d styleInsert=3D"1" height=3D"300"  style=3D" background-color:#FFFFFF; bEd=
itID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"=
><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5" heig=
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=3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; f=
ont-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><p class=
=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; =
margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var=
iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit=
-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D=
"3"><font face=3D"arial"><span style=3D"font-size: 12pt;">Hi&nbsp;</span></=
font>bf1co<font face=3D"arial"><span style=3D"font-size: 12pt;">,</span></f=
ont></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: a=
rial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-nu=
meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-=
height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Ari=
al, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"margin-r=
ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas=
t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"=
Arial, sans-serif">Thank you for contacting Shopee.</font></p><p class=3D"p=
1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norm=
al; font-variant-east-asian: normal; font-stretch: normal; line-height: nor=
mal;"><font face=3D"Arial, sans-serif">&nbsp;</font></p><p class=3D"p1" sty=
le=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; fo=
nt-variant-east-asian: normal; font-stretch: normal; line-height: normal;">=
<font face=3D"Arial, sans-serif">This is an automated reply to inform you t=
hat we've received your email and it will be reviewed by our Customer Servi=
ce Representative. Kindly allow 3 to 5 days for us to revert back to you as=
 we are experiencing high volume of incoming emails.</font></p><p class=3D"=
p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: nor=
mal; font-variant-east-asian: normal; font-stretch: normal; line-height: no=
rmal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" styl=
e=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; fon=
t-variant-east-asian: normal; font-stretch: normal; line-height: normal;"><=
font face=3D"Arial, sans-serif">Please take note that your Case ID is #1051=
68230. This Case ID functions as a reference number to the inquiry/feedback=
 and you may use it as reference if you would like to contact us.</font></p=
><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant=
-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li=
ne-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p clas=
s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric=
: normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh=
t: normal;"><font face=3D"Arial, sans-serif">If you have any further questi=
ons, you may go to our Help Centre at http://help.shopee.com.my</font></p><=
p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-n=
umeric: normal; font-variant-east-asian: normal; font-stretch: normal; line=
-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=
=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric:=
 normal; font-variant-east-asian: normal; font-stretch: normal; line-height=
: normal;"><font face=3D"Arial, sans-serif">A gentle reminder:</font></p><p=
 class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu=
meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-=
height: normal;"><font face=3D"Arial, sans-serif">- For shipment tracking, =
you may proceed to the links below based on the logistic partners:</font></=
p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varian=
t-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; l=
ine-height: normal;"><font face=3D"Arial, sans-serif">Shopee Express: https=
://shopeexpress.com.my/</font></p><p class=3D"p1" style=3D"margin-right: 0p=
x; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asian:=
 normal; font-stretch: normal; line-height: normal;"><font face=3D"Arial, s=
ans-serif">Poslaju: https://track.pos.com.my/postal-services/quick-access/?=
track-trace</font></p><p class=3D"p1" style=3D"margin-right: 0px; margin-le=
ft: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; fon=
t-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-serif">J=
&amp;T: https://www.jtexpress.my/</font></p><p class=3D"p1" style=3D"margin=
-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-e=
ast-asian: normal; font-stretch: normal; line-height: normal;"><font face=
=3D"Arial, sans-serif">Ninjavan: https://www.ninjavan.co/en-my/tracking</fo=
nt></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-v=
ariant-numeric: normal; font-variant-east-asian: normal; font-stretch: norm=
al; line-height: normal;"><font face=3D"Arial, sans-serif">DHL: https://eco=
mmerceportal.dhl.com/track/</font></p><p class=3D"p1" style=3D"margin-right=
: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as=
ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria=
l, sans-serif">- For order specific concerns, don't forget to include the 1=
5 alpha-numeric order number.</font></p><p class=3D"p1" style=3D"margin-rig=
ht: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-=
asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Ar=
ial, sans-serif">To check the order ID, please go to the =E2=80=9CMe=E2=80=
=9D tab &gt; =E2=80=9CMy Purchases=E2=80=9D &gt; Tap on your transaction an=
d scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can cop=
y the Order ID.</font></p><p class=3D"p1" style=3D"margin-right: 0px; margi=
n-left: 0px; font-variant-numeric: normal; font-variant-east-asian: normal;=
 font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-seri=
f">To check on order ID for Digital Products, please login via your Shopee =
application &gt; =E2=80=9CMe=E2=80=9D tab &gt; =E2=80=9CDeals, Top-Ups &amp=
; Bills=E2=80=9D &gt; =E2=80=9COrders=E2=80=9D &gt; Tap on your transaction=
 and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</font><=
/p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varia=
nt-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; =
line-height: normal;"><font face=3D"Arial, sans-serif">&nbsp;</font></p><p =
class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-num=
eric: normal; font-variant-east-asian: normal; font-stretch: normal; line-h=
eight: normal;"><font face=3D"Arial, sans-serif">For urgent cases, you can =
reach us through the following Shopee Customer Service channels:</font></p>=
<p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-=
numeric: normal; font-variant-east-asian: normal; font-stretch: normal; lin=
e-height: normal;"><font face=3D"Arial, sans-serif">Live Chat (Shopee App H=
elp Centre): Monday to Friday (9:00 AM to 10:00 PM)&nbsp;</font></p><p clas=
s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric=
: normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh=
t: normal;"><font face=3D"Arial, sans-serif">Customer Service Hotline - 03 =
2777 9222: Monday to Sunday (9:00 AM to 6:00 PM)</font></p><p class=3D"p1" =
style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal;=
 font-variant-east-asian: normal; font-stretch: normal; line-height: normal=
;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" style=3D=
"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-va=
riant-east-asian: normal; font-stretch: normal; line-height: normal;"><font=
 face=3D"Arial, sans-serif">Thank you.</font></p><p class=3D"p1" style=3D"m=
argin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-vari=
ant-east-asian: normal; font-stretch: normal; line-height: normal;"><font f=
ace=3D"Arial, sans-serif">&nbsp;</font></p><p class=3D"p1" style=3D"margin-=
right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea=
st-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D=
"Arial, sans-serif">&nbsp;</font></p><p class=3D"p1" style=3D"margin-right:=
 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asi=
an: normal; font-stretch: normal; line-height: normal;"><font face=3D"Arial=
, sans-serif">Best Regards,</font></p><p class=3D"p1" style=3D"margin-right=
: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as=
ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria=
l, sans-serif">Shopee Customer Service</font></p><p class=3D"p1" style=3D"c=
olor: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right: 0px;=
 margin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: n=
ormal; font-stretch: normal; line-height: normal; -webkit-text-stroke-color=
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