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Return-Path: <help=support.shopee.com.my__9q645wuzhtnhmavw@nrtdqwglygq0.6f-1oo9buae.ap4.bnc.salesforce.com> Delivered-To: co@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id o4GyKsPQoF8LFQAASFmK/g (envelope-from <help=support.shopee.com.my__9q645wuzhtnhmavw@nrtdqwglygq0.6f-1oo9buae.ap4.bnc.salesforce.com>) for <co@bf1.my>; Tue, 03 Nov 2020 11:38:43 +0800 Return-path: <help=support.shopee.com.my__9q645wuzhtnhmavw@nrtdqwglygq0.6f-1oo9buae.ap4.bnc.salesforce.com> Envelope-to: co@bf1.my Delivery-date: Tue, 03 Nov 2020 11:38:43 +0800 Received: from smtp15-ukb-sp1.mta.salesforce.com ([101.53.164.238]:32698) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.93) (envelope-from <help=support.shopee.com.my__9q645wuzhtnhmavw@nrtdqwglygq0.6f-1oo9buae.ap4.bnc.salesforce.com>) id 1kZn9e-0001EZ-B4 for co@bf1.my; Tue, 03 Nov 2020 11:38:43 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=support.shopee.com.my; s=supportcssalesforce; t=1604374679; bh=XE1Os9RtVjfZDeycNQmhQqmGLimyR5ky9KX3eUYHQS4=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=Rhd170kkRcUb35Zj86vbSmgmn6r4SVWganX6qrLKb8MKfpLbfIYXEZk593rzo6GLF VOkeWOfphCb7hf+q0pC4AQII3DL8NweYTqFmrCD+r3JZ8fDOXiIOuirOOVUBB+xh7k kYKMEoy5y6O1Zbib3B9tfi9ATMxytecIhNoaN9Pv3b59pbkGpDIl4xjuwoh08nz1MK RRFweGW5RQ6AgwzH/M3kpdBpd0dC3Ly7ivLCTIDF27AFTZgXyjm8qRw2nCqd/KNnma qhL9+Je2+EEPNaSBxebrYMj9nAA9Qau0NZyBJHfIMzVX7W/LE0uyLEf2UoGU7OPOOv n9beyMbQs/LrA== Authentication-Results: mx1-ukb-sp1.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-16-ukb.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384) Received: from [10.218.195.59] ([10.218.195.59:40963] helo=ap4-app1-16-ukb.ops.sfdc.net) by mx1-ukb-sp1.mta.salesforce.com (envelope-from <help=support.shopee.com.my__9q645wuzhtnhmavw@nrtdqwglygq0.6f-1oo9buae.ap4.bnc.salesforce.com>) (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ukb;2:ukb-sp1;3:ap4;4:prod/CN=ap4-app1-16-ukb.ops.sfdc.net") id 81/CD-24231-790D0AF5; Tue, 03 Nov 2020 03:37:59 +0000 Date: Tue, 3 Nov 2020 03:37:59 +0000 (GMT) From: Shopee MY Email Support <help@support.shopee.com.my> To: "co@bf1.my" <co@bf1.my> Message-ID: <6b1Wm000000000000000000000000000000000000000000000QJ7BFA006HTdd4KrQBuAYaVux36cgA@sfdc.net> Subject: [Request Received] Seller | Campaigns & Seller Related MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_25131_1014105193.1604374679777" X-SFDC-LK: 00D6F000001oO9b X-SFDC-User: 0056F00000BDXfu X-Sender: postmaster@salesforce.com X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp X-SFDC-TLS-NoRelay: 1 X-SFDC-Binding: 1WrIRBV94myi25uB X-SFDC-EmailCategory: workflowActionAlert X-SFDC-EntityId: 01W6F000000RgeZ X-SFDC-Interface: internal X-Spam-Status: No, score=0.2 X-Spam-Score: 2 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi bf1co, Thank you for contacting Shopee. This is an automated reply to inform you that we've received your email and it will be reviewed by our Customer Service Representative. Kindly allow 3 to 5 days for us to revert back to you as we are [...] Content analysis details: (0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: shopee.com.my] 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO ------=_Part_25131_1014105193.1604374679777 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi bf1co, Thank you for contacting Shopee. =20 This is an automated reply to inform you that we've received your email and= it will be reviewed by our Customer Service Representative. Kindly allow 3= to 5 days for us to revert back to you as we are experiencing high volume = of incoming emails. Please take note that your Case ID is #104870847. This Case ID functions as= a reference number to the inquiry/feedback and you may use it as reference= if you would like to contact us. If you have any further questions, you may go to our Help Centre at http://= help.shopee.com.my A gentle reminder: - For shipment tracking, you may proceed to the links below based on the lo= gistic partners: Shopee Express: https://shopeexpress.com.my/ Poslaju: https://track.pos.com.my/postal-services/quick-access/?track-trace J&T: https://www.jtexpress.my/ Ninjavan: https://www.ninjavan.co/en-my/tracking DHL: https://ecommerceportal.dhl.com/track/ - For order specific concerns, don't forget to include the 15 alpha-numeric= order number. To check the order ID, please go to the =E2=80=9CMe=E2=80=9D tab > =E2=80= =9CMy Purchases=E2=80=9D > Tap on your transaction and scroll down on the = =E2=80=9COrder Details=E2=80=9D page where you can copy the Order ID. To check on order ID for Digital Products, please login via your Shopee app= lication > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups & Bills=E2=80= =9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction and copy the Order= ID on the =E2=80=9COrder Details=E2=80=9D page. =20 For urgent cases, you can reach us through the following Shopee Customer Se= rvice channels: Live Chat (Shopee App Help Centre): Monday to Friday (9:00 AM to 10:00 PM)= =20 Customer Service Hotline - 03 2777 9222: Monday to Sunday (9:00 AM to 6:00 = PM) Thank you. =20 =20 Best Regards, Shopee Customer Service ref:_00D6F1oO9b._5006F2n6QRF:ref ------=_Part_25131_1014105193.1604374679777 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><style>p{margin-top:0px; margin-bottom:0px;}</style><body class=3D"se= tupTab" style=3D" background-color:#FFFFFF; bEditID:b1st1; bLabel:body;"><= center ><table cellpadding=3D"0" width=3D"500" cellspacing=3D"0" id=3D"topT= able" height=3D"450" ><tr valign=3D"top" ><td style=3D" background-color:#= FFFFFF; bEditID:r1st1; bLabel:header; vertical-align:bottom; height:100; te= xt-align:center;"><img border=3D"0" bEditID=3D"r1sp1" bLabel=3D"headerImage= " id=3D"r1sp1" src=3D"https://help.shopee.com.my/servlet/servlet.ImageServe= r?id=3D0156F00000IDe0U&oid=3D00D6F000001oO9b" ></img></td></tr><tr valign= =3D"top" style=3D" display:none;"><td style=3D" background-color:#FFFFFF;= bEditID:r2st1; bLabel:accent1; height:0;"></td></tr><tr valign=3D"top" ><t= d styleInsert=3D"1" height=3D"300" style=3D" background-color:#FFFFFF; bEd= itID:r3st1; color:#000000; bLabel:main; font-size:12pt; font-family:arial;"= ><table border=3D"0" cellpadding=3D"5" width=3D"550" cellspacing=3D"5" heig= ht=3D"400" ><tr valign=3D"top" height=3D"400" ><td tEditID=3D"c1r1" style= =3D" background-color:#FFFFFF; bEditID:r3st1; color:#000000; bLabel:main; f= ont-size:12pt; font-family:arial;" aEditID=3D"c1r1" locked=3D"0" ><p class= =3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt; = margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-var= iant-east-asian: normal; font-stretch: normal; line-height: normal; -webkit= -text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D= "3"><font face=3D"arial"><span style=3D"font-size: 12pt;">Hi </span></= font>bf1co<font face=3D"arial"><span style=3D"font-size: 12pt;">,</span></f= ont></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: a= rial; font-size: 12pt; margin-right: 0px; margin-left: 0px; font-variant-nu= meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-= height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Ari= al, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" style=3D"margin-r= ight: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-eas= t-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"= Arial, sans-serif">Thank you for contacting Shopee.</font></p><p class=3D"p= 1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: norm= al; font-variant-east-asian: normal; font-stretch: normal; line-height: nor= mal;"><font face=3D"Arial, sans-serif"> </font></p><p class=3D"p1" sty= le=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; fo= nt-variant-east-asian: normal; font-stretch: normal; line-height: normal;">= <font face=3D"Arial, sans-serif">This is an automated reply to inform you t= hat we've received your email and it will be reviewed by our Customer Servi= ce Representative. Kindly allow 3 to 5 days for us to revert back to you as= we are experiencing high volume of incoming emails.</font></p><p class=3D"= p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: nor= mal; font-variant-east-asian: normal; font-stretch: normal; line-height: no= rmal;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" styl= e=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; fon= t-variant-east-asian: normal; font-stretch: normal; line-height: normal;"><= font face=3D"Arial, sans-serif">Please take note that your Case ID is #1048= 70847. This Case ID functions as a reference number to the inquiry/feedback= and you may use it as reference if you would like to contact us.</font></p= ><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant= -numeric: normal; font-variant-east-asian: normal; font-stretch: normal; li= ne-height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p clas= s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric= : normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh= t: normal;"><font face=3D"Arial, sans-serif">If you have any further questi= ons, you may go to our Help Centre at http://help.shopee.com.my</font></p><= p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-n= umeric: normal; font-variant-east-asian: normal; font-stretch: normal; line= -height: normal;"><font face=3D"Arial, sans-serif"><br></font></p><p class= =3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric:= normal; font-variant-east-asian: normal; font-stretch: normal; line-height= : normal;"><font face=3D"Arial, sans-serif">A gentle reminder:</font></p><p= class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-nu= meric: normal; font-variant-east-asian: normal; font-stretch: normal; line-= height: normal;"><font face=3D"Arial, sans-serif">- For shipment tracking, = you may proceed to the links below based on the logistic partners:</font></= p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varian= t-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; l= ine-height: normal;"><font face=3D"Arial, sans-serif">Shopee Express: https= ://shopeexpress.com.my/</font></p><p class=3D"p1" style=3D"margin-right: 0p= x; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asian:= normal; font-stretch: normal; line-height: normal;"><font face=3D"Arial, s= ans-serif">Poslaju: https://track.pos.com.my/postal-services/quick-access/?= track-trace</font></p><p class=3D"p1" style=3D"margin-right: 0px; margin-le= ft: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; fon= t-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-serif">J= &T: https://www.jtexpress.my/</font></p><p class=3D"p1" style=3D"margin= -right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-e= ast-asian: normal; font-stretch: normal; line-height: normal;"><font face= =3D"Arial, sans-serif">Ninjavan: https://www.ninjavan.co/en-my/tracking</fo= nt></p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-v= ariant-numeric: normal; font-variant-east-asian: normal; font-stretch: norm= al; line-height: normal;"><font face=3D"Arial, sans-serif">DHL: https://eco= mmerceportal.dhl.com/track/</font></p><p class=3D"p1" style=3D"margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria= l, sans-serif">- For order specific concerns, don't forget to include the 1= 5 alpha-numeric order number.</font></p><p class=3D"p1" style=3D"margin-rig= ht: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-= asian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Ar= ial, sans-serif">To check the order ID, please go to the =E2=80=9CMe=E2=80= =9D tab > =E2=80=9CMy Purchases=E2=80=9D > Tap on your transaction an= d scroll down on the =E2=80=9COrder Details=E2=80=9D page where you can cop= y the Order ID.</font></p><p class=3D"p1" style=3D"margin-right: 0px; margi= n-left: 0px; font-variant-numeric: normal; font-variant-east-asian: normal;= font-stretch: normal; line-height: normal;"><font face=3D"Arial, sans-seri= f">To check on order ID for Digital Products, please login via your Shopee = application > =E2=80=9CMe=E2=80=9D tab > =E2=80=9CDeals, Top-Ups &= ; Bills=E2=80=9D > =E2=80=9COrders=E2=80=9D > Tap on your transaction= and copy the Order ID on the =E2=80=9COrder Details=E2=80=9D page.</font><= /p><p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-varia= nt-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; = line-height: normal;"><font face=3D"Arial, sans-serif"> </font></p><p = class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-num= eric: normal; font-variant-east-asian: normal; font-stretch: normal; line-h= eight: normal;"><font face=3D"Arial, sans-serif">For urgent cases, you can = reach us through the following Shopee Customer Service channels:</font></p>= <p class=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-= numeric: normal; font-variant-east-asian: normal; font-stretch: normal; lin= e-height: normal;"><font face=3D"Arial, sans-serif">Live Chat (Shopee App H= elp Centre): Monday to Friday (9:00 AM to 10:00 PM) </font></p><p clas= s=3D"p1" style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric= : normal; font-variant-east-asian: normal; font-stretch: normal; line-heigh= t: normal;"><font face=3D"Arial, sans-serif">Customer Service Hotline - 03 = 2777 9222: Monday to Sunday (9:00 AM to 6:00 PM)</font></p><p class=3D"p1" = style=3D"margin-right: 0px; margin-left: 0px; font-variant-numeric: normal;= font-variant-east-asian: normal; font-stretch: normal; line-height: normal= ;"><font face=3D"Arial, sans-serif"><br></font></p><p class=3D"p1" style=3D= "margin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-va= riant-east-asian: normal; font-stretch: normal; line-height: normal;"><font= face=3D"Arial, sans-serif">Thank you.</font></p><p class=3D"p1" style=3D"m= argin-right: 0px; margin-left: 0px; font-variant-numeric: normal; font-vari= ant-east-asian: normal; font-stretch: normal; line-height: normal;"><font f= ace=3D"Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"margin-= right: 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-ea= st-asian: normal; font-stretch: normal; line-height: normal;"><font face=3D= "Arial, sans-serif"> </font></p><p class=3D"p1" style=3D"margin-right:= 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-asi= an: normal; font-stretch: normal; line-height: normal;"><font face=3D"Arial= , sans-serif">Best Regards,</font></p><p class=3D"p1" style=3D"margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal;"><font face=3D"Aria= l, sans-serif">Shopee Customer Service</font></p><p class=3D"p1" style=3D"c= olor: rgb(0, 0, 0); font-family: arial; font-size: 12pt; margin-right: 0px;= margin-left: 0px; font-variant-numeric: normal; font-variant-east-asian: n= ormal; font-stretch: normal; line-height: normal; -webkit-text-stroke-color= : rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" size=3D"3"><br></font></p= ><p class=3D"p1" style=3D"color: rgb(0, 0, 0); font-family: arial; font-siz= e: 12pt; margin-right: 0px; margin-left: 0px; font-variant-numeric: normal;= font-variant-east-asian: normal; font-stretch: normal; line-height: normal= ; -webkit-text-stroke-color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif= " size=3D"3"><br></font></p><p class=3D"p1" style=3D"color: rgb(0, 0, 0); f= ont-family: arial; font-size: 12pt; margin-right: 0px; margin-left: 0px; fo= nt-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: = normal; line-height: normal; -webkit-text-stroke-color: rgb(0, 0, 0);"><fon= t face=3D"Arial, sans-serif" size=3D"3"><br></font></p><p class=3D"p1" styl= e=3D"color: rgb(0, 0, 0); font-family: Arial; font-size: 12pt; margin-right= : 0px; margin-left: 0px; font-variant-numeric: normal; font-variant-east-as= ian: normal; font-stretch: normal; line-height: normal; -webkit-text-stroke= -color: rgb(0, 0, 0);"><font face=3D"Arial, sans-serif" style=3D"" size=3D"= 1" color=3D"#ffffff">ref:_00D6F1oO9b._5006F2n6QRF:ref</font></p><div style= =3D"color: rgb(0, 0, 0); font-family: arial; font-size: 12pt;"><font face= =3D"Arial, sans-serif" size=3D"3"><br></font></div></td></tr></table></td><= /tr><tr valign=3D"top" ><td style=3D" background-color:#FFFFFF; bEditID:r4= st1; bLabel:accent2; height:5;"></td></tr><tr valign=3D"top" ><td style=3D= " background-color:#FFFFFF; bEditID:r5st1; bLabel:footer; vertical-align:to= p; height:100; text-align:left;"></td></tr><tr valign=3D"top" ><td style= =3D" background-color:#FFFFFF; bEditID:r6st1; bLabel:accent3; height:5;"></= td></tr></table></center></body></html> ------=_Part_25131_1014105193.1604374679777--