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Delivery-date: Fri, 28 Feb 2025 12:46:16 +0800
Date: Fri, 28 Feb 2025 12:45:24 +0800 (CST)
From: LAZADA <noreply@support.lazada.com.my>
To: bfo@bf1.my
Message-Id: lazada-1740717924686-916
Subject: [LazAlert] Auto Cancellation SLA Extension Feature
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Feedback-ID: lazada-seller-engagement-portal-email_MY:en:642150ec-71be-4351-8c06-93cabf9a1727:Lazada

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tation" style=3D"max-width:600px;min-width:600px;width:600px"><tbody><tr st=
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<p data-source-pos=3D"5" style=3D"margin-top: 0; margin-bottom: 1rem;">Dear=
 Valued Seller,</p>
<p data-source-pos=3D"7" style=3D"margin-top: 0; margin-bottom: 1rem;">We a=
re excited to introduce you the Platform Cancellation SLA (Service Level Ag=
reement) Extension feature. This feature allows your Buyers to extend the c=
ancellation deadline, ensuring the order remains active while you complete =
the fulfillment process.</p>
</center>
<h3 id=3D"how-does-it-work" style=3D"margin-top: 1.2rem; margin-bottom: 0.7=
5rem; line-height: 1.25; font-weight: 600; font-size: 1.25em;"><a class=3D"=
anchor" aria-hidden=3D"true" tabindex=3D"-1" href=3D"#how-does-it-work" sty=
le=3D"background-color: transparent; color: #0969da; text-decoration: none;=
 display: none; float: left; padding-right: 0.25rem; margin-left: -1.25rem;=
 line-height: 1;"><svg class=3D"octicon octicon-link" viewBox=3D"0 0 16 16"=
 version=3D"1.1" width=3D"16" height=3D"16" aria-hidden=3D"true" style=3D"d=
isplay: inline-block; fill: currentColor; color: #24292f; vertical-align: m=
iddle; visibility: hidden; overflow: visible;"><path fill-rule=3D"evenodd" =
d=3D"M7.775 3.275a.75.75 0 001.06 1.06l1.25-1.25a2 2 0 112.83 2.83l-2.5 2.5=
a2 2 0 01-2.83 0 .75.75 0 00-1.06 1.06 3.5 3.5 0 004.95 0l2.5-2.5a3.5 3.5 0=
 00-4.95-4.95l-1.25 1.25zm-4.69 9.64a2 2 0 010-2.83l2.5-2.5a2 2 0 012.83 0 =
.75.75 0 001.06-1.06 3.5 3.5 0 00-4.95 0l-2.5 2.5a3.5 3.5 0 004.95 4.95l1.2=
5-1.25a.75.75 0 00-1.06-1.06l-1.25 1.25a2 2 0 01-2.83 0z"/></svg></a>How Do=
es It Work?</h3>
<table border=3D"1" style=3D"border-width: 1px; border-spacing: 0; border-c=
ollapse: collapse; margin-top: 0; margin-bottom: 1rem; border: 1px solid #e=
eeeee; border-radius: 8px; font-size: 0.75em; width: 100%; min-width: 100%;=
 max-width: 100%; display: table;" width=3D"100%"><tbody style=3D"backgroun=
d-color: #ffffff; width: 100%; min-width: 100%; max-width: 100%;" bgcolor=
=3D"#ffffff"><tr style=3D"width: 100%; min-width: 100%; max-width: 100%; bo=
rder: 1px solid #eeeeee; text-align: left; padding: 4px 13px; color: #2e334=
6; font-style: normal; font-weight: 400;" align=3D"left"><th style=3D"borde=
r: 1px solid #eeeeee; text-align: left; padding: 4px 13px; color: #2e3346; =
font-style: normal; font-weight: 400;" align=3D"left">Step</th><th style=3D=
"border: 1px solid #eeeeee; text-align: left; padding: 4px 13px; color: #2e=
3346; font-style: normal; font-weight: 400;" align=3D"left">Description</th=
></tr><tr style=3D"width: 100%; min-width: 100%; max-width: 100%; border: 1=
px solid #eeeeee; text-align: left; padding: 4px 13px; color: #2e3346; font=
-style: normal; font-weight: 400;" align=3D"left"><td style=3D"border: 1px =
solid #eeeeee; text-align: left; padding: 4px 13px; color: #2e3346; font-st=
yle: normal; font-weight: 400;" align=3D"left"><strong style=3D"font-weight=
: 600;">1=EF=B8=8F=E2=83=A3 Notification to the Buyer</strong></td><td styl=
e=3D"border: 1px solid #eeeeee; text-align: left; padding: 4px 13px; color:=
 #2e3346; font-style: normal; font-weight: 400;" align=3D"left">
            <ul style=3D"padding-left: 1.25em; margin-top: 0; margin-bottom=
: 1rem; list-style-type: disc;">
                <li style=3D"width: fit-content;">The system will notify th=
e Buyer 24 hours before the auto-cancellation SLA is due.</li>
                <li style=3D"margin-top: 0.25em; width: fit-content;">The B=
uyer will be asked if they agree to provide you with more time by extending=
 the Time to Ship (TTS) SLA by two (2) days.</li>
            </ul>
        </td></tr><tr style=3D"width: 100%; min-width: 100%; max-width: 100=
%; border: 1px solid #eeeeee; text-align: left; padding: 4px 13px; color: #=
2e3346; font-style: normal; font-weight: 400;" align=3D"left"><td style=3D"=
border: 1px solid #eeeeee; text-align: left; padding: 4px 13px; color: #2e3=
346; font-style: normal; font-weight: 400;" align=3D"left"><strong style=3D=
"font-weight: 600;">2=EF=B8=8F=E2=83=A3 Automatic Extension</strong></td><t=
d style=3D"border: 1px solid #eeeeee; text-align: left; padding: 4px 13px; =
color: #2e3346; font-style: normal; font-weight: 400;" align=3D"left">
            <ul style=3D"padding-left: 1.25em; margin-top: 0; margin-bottom=
: 1rem; list-style-type: disc;">
                <li style=3D"width: fit-content;">If the Buyer agrees, the =
SLA will be automatically extended by two (2) days.</li>
                <li style=3D"margin-top: 0.25em; width: fit-content;">No ac=
tion is required from you; the extension will be applied automatically.</li=
>
            </ul>
        </td></tr><tr style=3D"width: 100%; min-width: 100%; max-width: 100=
%; border: 1px solid #eeeeee; text-align: left; padding: 4px 13px; color: #=
2e3346; font-style: normal; font-weight: 400;" align=3D"left"><td style=3D"=
border: 1px solid #eeeeee; text-align: left; padding: 4px 13px; color: #2e3=
346; font-style: normal; font-weight: 400;" align=3D"left"><strong style=3D=
"font-weight: 600;">3=EF=B8=8F=E2=83=A3 Notification to You</strong></td><t=
d style=3D"border: 1px solid #eeeeee; text-align: left; padding: 4px 13px; =
color: #2e3346; font-style: normal; font-weight: 400;" align=3D"left">You w=
ill receive a notification in Seller Center once the extension is granted.<=
/td></tr></tbody></table>
<p data-source-pos=3D"44" style=3D"margin-top: 0; margin-bottom: 1rem;"><st=
rong style=3D"font-weight: 600;"></strong></p><h3 id=3D"eligibility" style=
=3D"margin-top: 1.2rem; margin-bottom: 0.75rem; line-height: 1.25; font-wei=
ght: 600; font-size: 1.25em;"><a class=3D"anchor" aria-hidden=3D"true" tabi=
ndex=3D"-1" href=3D"#eligibility" style=3D"background-color: transparent; c=
olor: #0969da; text-decoration: none; display: none; float: left; padding-r=
ight: 0.25rem; margin-left: -1.25rem; line-height: 1;"><svg class=3D"octico=
n octicon-link" viewBox=3D"0 0 16 16" version=3D"1.1" width=3D"16" height=
=3D"16" aria-hidden=3D"true" style=3D"display: inline-block; fill: currentC=
olor; color: #24292f; vertical-align: middle; visibility: hidden; overflow:=
 visible;"><path fill-rule=3D"evenodd" d=3D"M7.775 3.275a.75.75 0 001.06 1.=
06l1.25-1.25a2 2 0 112.83 2.83l-2.5 2.5a2 2 0 01-2.83 0 .75.75 0 00-1.06 1.=
06 3.5 3.5 0 004.95 0l2.5-2.5a3.5 3.5 0 00-4.95-4.95l-1.25 1.25zm-4.69 9.64=
a2 2 0 010-2.83l2.5-2.5a2 2 0 012.83 0 .75.75 0 001.06-1.06 3.5 3.5 0 00-4.=
95 0l-2.5 2.5a3.5 3.5 0 004.95 4.95l1.25-1.25a.75.75 0 00-1.06-1.06l-1.25 1=
.25a2 2 0 01-2.83 0z"/></svg></a><strong style=3D"font-weight: 600;">Eligib=
ility:</strong></h3>
All order types except Choice, instant and pickup in store orders are eligi=
ble for this feature.<p style=3D"margin-top: 0; display: none; margin-botto=
m: 0;"></p>
<h3 id=3D"important-notes" style=3D"margin-top: 1.2rem; margin-bottom: 0.75=
rem; line-height: 1.25; font-weight: 600; font-size: 1.25em;"><a class=3D"a=
nchor" aria-hidden=3D"true" tabindex=3D"-1" href=3D"#important-notes" style=
=3D"background-color: transparent; color: #0969da; text-decoration: none; d=
isplay: none; float: left; padding-right: 0.25rem; margin-left: -1.25rem; l=
ine-height: 1;"><svg class=3D"octicon octicon-link" viewBox=3D"0 0 16 16" v=
ersion=3D"1.1" width=3D"16" height=3D"16" aria-hidden=3D"true" style=3D"dis=
play: inline-block; fill: currentColor; color: #24292f; vertical-align: mid=
dle; visibility: hidden; overflow: visible;"><path fill-rule=3D"evenodd" d=
=3D"M7.775 3.275a.75.75 0 001.06 1.06l1.25-1.25a2 2 0 112.83 2.83l-2.5 2.5a=
2 2 0 01-2.83 0 .75.75 0 00-1.06 1.06 3.5 3.5 0 004.95 0l2.5-2.5a3.5 3.5 0 =
00-4.95-4.95l-1.25 1.25zm-4.69 9.64a2 2 0 010-2.83l2.5-2.5a2 2 0 012.83 0 .=
75.75 0 001.06-1.06 3.5 3.5 0 00-4.95 0l-2.5 2.5a3.5 3.5 0 004.95 4.95l1.25=
-1.25a.75.75 0 00-1.06-1.06l-1.25 1.25a2 2 0 01-2.83 0z"/></svg></a>Importa=
nt Notes:</h3>
<ul style=3D"padding-left: 1.25em; margin-top: 0; margin-bottom: 1rem; list=
-style-type: disc;">
    <li style=3D"width: fit-content;"><strong style=3D"font-weight: 600;">O=
ne-Time Option:</strong>=20
        The SLA extension is a one-time option per order. For example, if t=
he auto-cancellation SLA extension is triggered, you will not be able to re=
quest another SLA extension via the seller SLA extension feature.
    </li>
    <li style=3D"margin-top: 0.25em; width: fit-content;"><strong style=3D"=
font-weight: 600;">Platform Fulfillment SLA Extension:</strong>=20
        The Platform Fulfillment SLA Extension will only extend Auto-Cancel=
lation SLA. The Fast Fulfillment Rate (FFR) and FFR+ will remain the same.
    </li>
</ul>
<center>
<p data-source-pos=3D"61" style=3D"margin-top: 0; margin-bottom: 1rem;">We =
hope this new feature will help you manage your orders more effectively and=
 reduce the risk of automatic cancellations. If you have any questions, ple=
ase feel free to contact the Partner Support Center, we will be more than h=
appy to assist you</p>
</center>
<p data-source-pos=3D"70" style=3D"margin-top: 0; margin-bottom: 1rem;">Tha=
nk you.</p>
<p data-source-pos=3D"72" style=3D"margin-top: 0; margin-bottom: 1rem;">Bes=
t regards,</p>
<p data-source-pos=3D"74" style=3D"margin-top: 0; margin-bottom: 1rem;">Laz=
ada MY</p></div><div style=3D"width:100%;height:10px;min-height:10px"></div=
></div></div><div class=3D"footer" style=3D"font-size: 18px; margin-top: 30=
px; background: no-repeat top left / 100px url('https://img.alicdn.com/imge=
xtra/i2/O1CN01izNoOH1yMp7ffFGfC_!!6000000006565-2-tps-300-300.png'); margin=
-bottom: 0;"><table align=3D"center" width=3D"100%" class=3D"media-list" bo=
rder=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=
=3D"border-spacing: 0; border-collapse: collapse; display: block; width: ma=
x-content; max-width: 100%; margin-top: 0; margin-bottom: 1rem; margin: 0 a=
uto 20px; padding: 0;"><tbody style=3D"width:100%"><tr style=3D"width:100%"=
><td align=3D"center" data-id=3D"__react-email-column" style=3D"padding: 0.=
5em;"><a href=3D"https://lazuni.co/OfficialLazadaSellersGroupMalaysia" styl=
e=3D"background-color: transparent; color: #067df7; text-decoration: none;"=
 target=3D"_blank"><img src=3D"https://img.alicdn.com/imgextra/i2/O1CN01gId=
UjK1aw2nwiP0IU_!!6000000003393-2-tps-68-68.png" style=3D"border-radius: 0.5=
rem; border-style: none; max-width: 100%; box-sizing: content-box; backgrou=
nd-color: transparent; display: block; outline: none; border: none; text-de=
coration: none; width: 40px; height: 40px;" width=3D"40" height=3D"40"></a>=
</td><td align=3D"center" data-id=3D"__react-email-column" style=3D"padding=
: 0.5em;"><a href=3D"https://www.instagram.com/sellwithlazadamy" style=3D"b=
ackground-color: transparent; color: #067df7; text-decoration: none;" targe=
t=3D"_blank"><img src=3D"https://img.alicdn.com/imgextra/i2/O1CN01bvGxi81aq=
5eerxoQ4_!!6000000003380-2-tps-68-68.png" style=3D"border-radius: 0.5rem; b=
order-style: none; max-width: 100%; box-sizing: content-box; background-col=
or: transparent; display: block; outline: none; border: none; text-decorati=
on: none; width: 40px; height: 40px;" width=3D"40" height=3D"40"></a></td><=
/tr></tbody></table><p style=3D"margin-top: 0; margin-bottom: 1rem; display=
: block; font-weight: 400; line-height: 1.4; text-align: center; color: #59=
5f6d; margin: 0 auto; padding: 0 40px;">Please note that this email does no=
t support direct replies. Should you have any questions, kindly contact our=
<a href=3D"https://u.lzd.co/my/s/t.Wi5K5seller/helpcenter" style=3D"backgro=
und-color: transparent; color: #067df7; text-decoration: none;" target=3D"_=
blank"> Partner Support Center (PSC) </a>. For more info on sales tips and =
strategy secrets to improve your business, check out<a href=3D"https://univ=
ersity.lazada.com.my" style=3D"background-color: transparent; color: #067df=
7; text-decoration: none;" target=3D"_blank"> Lazada University Malaysia </=
a>now.</p></div></div></td></tr></tbody></table></div></td></tr></tbody></t=
able></p>
<div style=3D"display:none"><img style=3D"display:none" src=3D"http://gm.mm=
stat.com/global-message-platform-ae.edm.edm_open?site_id=3DMY&t=3D174071792=
4685&msg_id=3D642150ec-71be-4351-8c06-93cabf9a1727&template_name=3Dlazada-s=
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4742"/></div><div style=3D"display:none"><img style=3D"display:none" src=3D=
"https://sg.mmstat.com/lzdseller.email-engagement.data-traking?gmkey=3DEXP&=
gokey=3Dsite_id%3DMY%26t%3D1740717924685%26msg_id%3D642150ec-71be-4351-8c06=
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to_address%3Dbfo%40bf1.my%26engagement_type%3D_engagement_email_type_%26eng=
agement_id%3D124742%26seller_id%3D1000126031&logtype=3D2"/></div>
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