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Return-Path: <noreply@support.lazada.com.my> Delivered-To: bfo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id 3ZmUBjJIO2bKOQAASFmK/g (envelope-from <noreply@support.lazada.com.my>) for <bfo@bf1.my>; Wed, 08 May 2024 17:38:58 +0800 Return-path: <noreply@support.lazada.com.my> Envelope-to: bfo@bf1.my Delivery-date: Wed, 08 May 2024 17:38:58 +0800 Received: from out34-179.sg.b.dm.aliyun.com ([8.219.34.179]:28219) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96.2) (envelope-from <noreply@support.lazada.com.my>) id 1s4dlV-0003gK-2Y for bfo@bf1.my; Wed, 08 May 2024 17:38:57 +0800 X-AliDM-RcptTo: YmZvQGJmMS5teQ== DKIM-Signature:v=1; a=rsa-sha256; c=relaxed/relaxed; d=support.lazada.com.my; s=default; t=1715161089; h=Date:From:To:Message-Id:Subject:MIME-Version:Content-Type; bh=zmU3mCgPL6G3I+2sHrYbcPNMbqTGr0RKkIXHLRQJ0zI=; b=bMcvZAvgncAcHjCVcn+plZokR3Avq08/f6lmRXzqe8Xy1Nw7DEivIDY48YBAb0zSk7XW8WQSTJJpMLEaCGm/2OHdXP3H4YFva+yqk8gSc6eZ10hWrAq14l/lJUZcbFoNK2QE9U3SieIC1jQbOZvJyfst15sQq62F6SqICjFz+zM= Received: from lazada-message-center-receiver033064213144.rg-sg.os30(mailfrom:noreply@support.lazada.com.my fp:SMTPD_-U--1e99nsz) by smtp.aliyun-inc.com(127.0.0.1); Wed, 08 May 2024 17:38:08 +0800 X-EnvId: 576461003746655809 Date: Wed, 8 May 2024 17:38:08 +0800 (CST) From: LAZADA <noreply@support.lazada.com.my> To: bfo@bf1.my Message-Id: lazada-1715161088235-340 Subject: [LazAlert] Shipping Fee Charges For Buyer Returns MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_23670528_688863469.1715161088235" X-LZD-Message-Template-Name: lazada-seller-engagement-portal-email_MY X-LZD-Message-Template-Language: en X-LZD-Message-Id: a64b19b3-7070-441e-a2b9-51b640456820 Feedback-ID: lazada-seller-engagement-portal-email_MY:en:a64b19b3-7070-441e-a2b9-51b640456820:Lazada X-AliDM-Trace: eyJUYWdOYW1lIjoiZ2xvYmFsTWVzc2FnZTIyMGxhemFkYXNlbGxlcmVuZ2FnZW1lbnRwb3J0YWxlbWFpbE1ZODg4NzRteSIsIk9wZW5UcmFjZSI6IjEifQ== X-Spam-Status: No, score=2.3 X-Spam-Score: 23 X-Spam-Bar: ++ X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Dear Valued Seller, Effective 22 May 2024, we have made some changes to the Direct Return to Merchant (DRTM) Policy. In the event of a mutual agreement between the Seller and Buyer to process a refund for returned items, [...] Content analysis details: (2.3 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: mmstat.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.1 MIME_HTML_ONLY BODY: Message only has text/html MIME parts 0.0 HTML_MESSAGE BODY: HTML included in message 0.5 KAM_REALLYHUGEIMGSRC RAW: Spam with image tags with ridiculously huge http urls -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 1.2 INVALID_MSGID Message-Id is not valid, according to RFC 2822 0.6 HTML_MIME_NO_HTML_TAG HTML-only message, but there is no HTML tag 0.0 UNPARSEABLE_RELAY Informational: message has unparseable relay lines 0.0 KAM_SHORT Use of a URL Shortener for very short URL X-Spam-Flag: NO ------=_Part_23670528_688863469.1715161088235 Content-Type: multipart/related; boundary="----=_Part_23670529_1134233546.1715161088235" ------=_Part_23670529_1134233546.1715161088235 Content-Type: text/html;charset=UTF-8 Content-Transfer-Encoding: quoted-printable <p><table cellpadding=3D"0" cellspacing=3D"0" width=3D"720px" align=3D"left= "><tr align=3D"left"><td><div class=3D"lzd-article" style=3D"white-space: b= reak-spaces; width: 720px; overflow: visible;" id=3D"sem-email-content"><p = style=3D"line-height:1.7;text-align:center;text-indent:0;margin-left:0;marg= in-top:0;margin-bottom:0"><span></span><img src=3D"https://lzd-img-global.s= latic.net/us/sem_seller_engagement_push/4e0592a768446913e7267b1a1d861528.jp= eg_2200x2200q75.jpg" style=3D"width:720px;height:240px;display:inline;verti= cal-align:middle"><span></span></p><p style=3D"line-height:1.7;text-align:c= enter;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0"><span style= =3D"font-size:11.5pt"> </span></p><p style=3D"line-height:1.7;text-ali= gn:center;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0"><span s= tyle=3D"font-size:14pt">Dear Valued Seller,</span></p><p style=3D"line-heig= ht:1.7;text-align:center;text-indent:0;margin-left:0;margin-top:0;margin-bo= ttom:0"><span style=3D"font-size:14pt"> </span></p><p style=3D"line-he= ight:1.7;text-align:center;text-indent:0;margin-left:0;margin-top:0;margin-= bottom:0"><span style=3D"font-size:14pt">Effective </span><span style=3D"fo= nt-weight:bold;color:rgb(0, 0, 255);font-size:14pt">22 May 2024</span><span= style=3D"font-size:14pt">, we have made some changes to the Direct Return = to Merchant (DRTM) Policy. In the event of a mutual agreement between the S= eller and Buyer to process a refund for returned items, </span><span style= =3D"font-weight:bold;color:rgb(0, 0, 255);font-size:14pt">the shipping fee = for customer-initiated returns will be the seller's responsibility</span><s= pan style=3D"font-size:14pt">. </span></p><p style=3D"line-height:1.7;text-= align:center;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0"><spa= n style=3D"font-size:14pt"> </span></p><p style=3D"line-height:1.7;tex= t-align:center;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0"><s= pan></span><img src=3D"https://lzd-img-global.slatic.net/us/sem_seller_enga= gement_push/759f9f25f54bf245dd513867e980fd18.jpeg_2200x2200q75.jpg" style= =3D"width:720px;height:937px;display:inline;vertical-align:middle"><span></= span></p><p style=3D"line-height:1.7;text-align:center;text-indent:0;margin= -left:0;margin-top:0;margin-bottom:0"><span> </span></p><p style=3D"li= ne-height:1.7;text-align:center;text-indent:0;margin-left:0;margin-top:0;ma= rgin-bottom:0"><span style=3D"font-weight:bold;color:rgb(0, 0, 255);font-si= ze:14pt">What Do I Need To Do?</span></p><p style=3D"line-height:1.7;text-a= lign:center;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0"><span= style=3D"font-size:14pt">Return Shipping Fees will be reflected in your Ac= count Statement under the "Customer Return Delivery Fee" line item. Please = check it to avoid any discrepancies.</span></p><p style=3D"line-height:1.7;= text-align:center;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0"= ><span style=3D"font-size:14pt"> </span></p><p style=3D"line-height:1.= 7;text-align:center;text-indent:0;margin-left:0;margin-top:0;margin-bottom:= 0"><span style=3D"font-weight:bold;color:rgb(0, 0, 255);font-size:14pt">How= Do I Avoid Buyer Returns? </span></p><p style=3D"line-height:1.7;text-alig= n:center;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0"><span st= yle=3D"font-size:14pt">Many Buyer returns could result from Seller oversigh= ts, but good operational practices can prevent it.</span></p><p style=3D"li= ne-height:1.7;text-align:center;text-indent:0;margin-left:0;margin-top:0;ma= rgin-bottom:0"><span style=3D"font-size:14pt"> </span></p><p style=3D"= line-height:1.7;text-align:center;text-indent:0;margin-left:0;margin-top:0;= margin-bottom:0"><span style=3D"color:rgb(64, 64, 64);font-size:14pt">Here = are some tips to avoid returns:</span></p><p style=3D"line-height:1.7;text-= align:center;text-indent:0;margin-left:0;margin-top:0;margin-bottom:0"><spa= n></span><img src=3D"https://lzd-img-global.slatic.net/us/sem_seller_engage= ment_push/867400f9bcfa156a1e2aa20d3d93e800.jpeg_2200x2200q75.jpg" style=3D"= width:720px;height:935px;display:inline;vertical-align:middle"><span></span= ></p><p style=3D"line-height:1.7;text-align:center;text-indent:0;margin-lef= t:0;margin-top:0;margin-bottom:0"><span></span><a href=3D"https://u.lzd.co/= my/s/t.ZGMBd" data-link-href-cangjie=3D"https://u.lzd.co/my/s/t.ZGMBd" targ= et=3D"_blank" rel=3D"noopener noreferrer"><span></span><img src=3D"https://= lzd-img-global.slatic.net/us/sem_seller_engagement_push/47cccaa6cc131007381= 182f8146a48ed.png_2200x2200q75.jpg" style=3D"width:720px;height:108px;displ= ay:inline;vertical-align:middle"><span></span></a><span></span></p><p style= =3D"line-height:1.7;text-align:center;text-indent:0;margin-left:0;margin-to= p:0;margin-bottom:0"><span style=3D"font-size:14pt">Please do not hesitate = to contact=E2=80=AFPartner Support Center for any queries. We are happy to = assist you in any way possible.=E2=80=AF Thank you. </span><span style=3D"font-weight:bold;font-style:italic;font-size:14pt">La= zada Malaysia</span></p><div class=3D"sc-dxcDKg ejtppq"><hr class=3D"sc-kRR= yDe kahZHP"></div><p style=3D"line-height:1.7;text-align:center;text-indent= :0;margin-left:0;margin-top:0;margin-bottom:0"><span></span><a href=3D"http= s://u.lzd.co/my/s/t.ZGMB1" data-link-href-cangjie=3D"https://u.lzd.co/my/s/= t.ZGMB1" target=3D"_blank" rel=3D"noopener noreferrer"><span></span><img sr= c=3D"https://lzd-img-global.slatic.net/us/sem_seller_engagement_push/a57844= c170dc17baefda16fe61ae3e0c.jpeg_2200x2200q75.jpg" style=3D"width:720px;heig= ht:240px;display:inline;vertical-align:middle"><span></span></a><span></spa= n></p><div class=3D"sc-dxcDKg ejtppq"><hr class=3D"sc-kRRyDe kahZHP"></div>= <p style=3D"line-height:1.7;text-align:center;text-indent:0;margin-left:0;m= argin-top:0;margin-bottom:0"><span style=3D"font-size:10pt">Please note tha= t this email does not support direct replies. Should you have any questions= , kindly contact our=E2=80=AF</span><a href=3D"http://bit.ly/pscwork" data-= link-href-cangjie=3D"http://bit.ly/pscwork" target=3D"_blank" rel=3D"noopen= er noreferrer"><span style=3D"font-size:10pt">Partner Support Center</span>= </a><span style=3D"font-size:10pt"> (PSC). For more info on sales tips and = strategy secrets to improve your business, check out </span><a href=3D"http= ://bit.ly/lazunimy" data-link-href-cangjie=3D"http://bit.ly/lazunimy" targe= t=3D"_blank" rel=3D"noopener noreferrer"><span style=3D"font-size:10pt">Laz= ada University Malaysia</span></a><span style=3D"font-size:10pt"> now.</spa= n></p></div></td></tr></table></p> <div style=3D"display:none"><img style=3D"display:none" src=3D"http://gm.mm= stat.com/global-message-platform-ae.edm.edm_open?site_id=3DMY&t=3D171516108= 8235&msg_id=3Da64b19b3-7070-441e-a2b9-51b640456820&template_name=3Dlazada-s= eller-engagement-portal-email_MY&to_address=3Dbfo@bf1.my&engagement_id=3D88= 874"/></div><div style=3D"display:none"><img style=3D"display:none" src=3D"= https://sg.mmstat.com/lzdseller.email-engagement.data-traking?gmkey=3DEXP&g= okey=3Dsite_id%3DMY%26t%3D1715161088235%26msg_id%3Da64b19b3-7070-441e-a2b9-= 51b640456820%26template_name%3Dlazada-seller-engagement-portal-email_MY%26t= o_address%3Dbfo%40bf1.my%26engagement_type%3D_engagement_email_type_%26enga= gement_id%3D88874%26seller_id%3D1000126031&logtype=3D2"/></div> ------=_Part_23670529_1134233546.1715161088235-- ------=_Part_23670528_688863469.1715161088235--