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Return-Path: <bounce-78_HTML-54773860-1023201-7273171-6005@bounce.info.lazada.com> Delivered-To: bfo@bf1.my Received: from server2.bf-1.com by server2.bf-1.com with LMTP id zJ1XOYXhpWDMXQAASFmK/g (envelope-from <bounce-78_HTML-54773860-1023201-7273171-6005@bounce.info.lazada.com>) for <bfo@bf1.my>; Thu, 20 May 2021 12:11:49 +0800 Return-path: <bounce-78_HTML-54773860-1023201-7273171-6005@bounce.info.lazada.com> Envelope-to: bfo@bf1.my Delivery-date: Thu, 20 May 2021 12:11:50 +0800 Received: from mta.info.lazada.com ([13.111.16.92]:47222) by server2.bf-1.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.94.2) (envelope-from <bounce-78_HTML-54773860-1023201-7273171-6005@bounce.info.lazada.com>) id 1lja2J-00066N-RQ for bfo@bf1.my; Thu, 20 May 2021 12:11:49 +0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=200608; d=info.lazada.com; h=From:To:Subject:Date:List-Unsubscribe:List-Unsubscribe-Post:MIME-Version: Reply-To:List-ID:X-CSA-Complaints:Message-ID:Content-Type; i=lazadamalaysia@info.lazada.com; bh=HKaiAEx+azYDtad/tJpmGitDzAmKjFlH06RbTmDTYB8=; b=Cfdw6JDyIQS/pArCfgdcE06gpY9OLQLMyayKqfu2KfCRCNPOMYcZZW6LApVzIqifaPACNND352ZY 1bA4T2HX+NbuOR1pQq5gBN5iFP5a+javeGukdMQQwXNtDRAmAQk4zwwFLQ9koRlIa6DCjPeQQe8O vLuhWWfvhieFtY+zByg= Received: by mta.info.lazada.com id hkngo42fmd4c for <bfo@bf1.my>; Thu, 20 May 2021 04:11:05 +0000 (envelope-from <bounce-78_HTML-54773860-1023201-7273171-6005@bounce.info.lazada.com>) From: "Lazada Malaysia" <lazadamalaysia@info.lazada.com> To: <bfo@bf1.my> Subject: [LazAlert] Urgent Attention To LEX Pick Up Sellers! Date: Wed, 19 May 2021 22:11:05 -0600 List-Unsubscribe: <http://click.info.lazada.com/subscription_center.aspx?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJtaWQiOiI3MjczMTcxIiwicyI6IjU0NzczODYwIiwibGlkIjoiNzgiLCJqIjoiMTAyMzIwMSIsImpiIjoiNjAwNSIsImQiOiI3MDE1MSJ9.QLJWX26FuALWXP4sAstutwYYBJpon9I3yuF81OlwBzE>, <mailto:leave-fd7c13781a3c402029-fe571174726307757314-fea615707767067d74-fe9313727267057a74-ff3412707561@leave.info.lazada.com> List-Unsubscribe-Post: List-Unsubscribe=One-Click x-CSA-Compliance-Source: SFMC MIME-Version: 1.0 Reply-To: "Lazada South East Asia Pte Ltd" <reply-fea615707767067d74-78_HTML-54773860-7273171-6005@info.lazada.com> List-ID: <7273171.xt.local> X-CSA-Complaints: csa-complaints@eco.de X-SFMC-Stack: 7 x-job: 7273171_1023201 Message-ID: <7e003ff7-556b-4bfe-9e32-fb4013b674cf@atl1s07mta2376.xt.local> Content-Type: multipart/alternative; boundary="tgYzqNl8WBFW=_?:" X-Spam-Status: No, score=-0.1 X-Spam-Score: 0 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "server2.bf-1.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: *|MC:SUBJECT|* Dear bf1shop, We are currently experiencing a system issue. Therefore, manual Pick Ups will be conducted by our LEX Drivers. What is a Manual Pick Up? Content analysis details: (-0.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: lazada.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_IMAGE_RATIO_08 BODY: HTML has a low ratio of text to image area 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO This is a multi-part message in MIME format. --tgYzqNl8WBFW=_?: Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit *|MC:SUBJECT|* Dear bf1shop, We are currently experiencing a system issue. Therefore, manual Pick Ups will be conducted by our LEX Drivers. What is a Manual Pick Up? The driver will count the number of parcels picked up at the premise and manually write it on the run sheet. Note that drivers will not match the tracking number of each parcel due to time constraints What do you have to do? - Ensure the number of parcels you are handing over to the driver - Rectify the numbers (no. of parcels picked up by the LEX Driver) stated on the run-sheet - Stamp and Sign off the run-sheet Note that the Proof of Handover will be the signature and the company's stampWe apologise for the inconvenience caused. We assure you, we are working closely with our team in resolving this issue as soon as possible. http://click.info.lazada.com/?qs=0ed5d48f89bf2698bef3a8c5e7b191ad1b891fc68aa288ae83874d1ef92a495cd6ad3e8c327ba13a29a420ec93110d810db535f74d0a42a0 Please do not hesitate to contact our  http://click.info.lazada.com/?qs=0ed5d48f89bf2698a7f22fc928e2ce0731a66d7ca0973fcc188d5c1e62a7ec8c57a4a42c468f6a1c7c31150cf6468fbeb8a0c437dfca7614 Partner Support Center (PSC) for any inquiries. We are available to assist you from 9AM-6PM, 7 days a week (excluding Public Holidays), just scroll down and click 'Contact Us'. For more info on sales tips and strategy secrets to improve your business, check out http://click.info.lazada.com/?qs=0ed5d48f89bf2698bef3a8c5e7b191ad1b891fc68aa288ae83874d1ef92a495cd6ad3e8c327ba13a29a420ec93110d810db535f74d0a42a0 Lazada University Malaysia now. Thank you. Best regards, Your Lazada Team --tgYzqNl8WBFW=_?: Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: 8bit <!doctype html> <html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"> <head> <!-- NAME: 1 COLUMN --> <!--[if gte mso 15]> <xml> <o:OfficeDocumentSettings> <o:AllowPNG/> <o:PixelsPerInch>96</o:PixelsPerInch> </o:OfficeDocumentSettings> </xml> <![endif]--> <meta charset="UTF-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>*|MC:SUBJECT|*</title> <style type="text/css"> p{ margin:10px 0; padding:0; } table{ border-collapse:collapse; } h1,h2,h3,h4,h5,h6{ display:block; margin:0; padding:0; } img,a img{ border:0; height:auto; outline:none; text-decoration:none; } body,#bodyTable,#bodyCell{ height:100%; margin:0; padding:0; width:100%; } .mcnPreviewText{ display:none !important; } #outlook a{ padding:0; } img{ -ms-interpolation-mode:bicubic; } table{ mso-table-lspace:0pt; mso-table-rspace:0pt; } .ReadMsgBody{ width:100%; } .ExternalClass{ width:100%; } p,a,li,td,blockquote{ mso-line-height-rule:exactly; } a[href^=tel],a[href^=sms]{ color:inherit; cursor:default; text-decoration:none; } p,a,li,td,body,table,blockquote{ -ms-text-size-adjust:100%; -webkit-text-size-adjust:100%; } .ExternalClass,.ExternalClass p,.ExternalClass td,.ExternalClass div,.ExternalClass span,.ExternalClass font{ line-height:100%; } a[x-apple-data-detectors]{ color:inherit !important; text-decoration:none !important; font-size:inherit !important; font-family:inherit !important; font-weight:inherit !important; line-height:inherit !important; } #bodyCell{ padding:10px; } .templateContainer{ max-width:600px !important; } a.mcnButton{ display:block; } .mcnImage,.mcnRetinaImage{ vertical-align:bottom; } .mcnTextContent{ word-break:break-word; } .mcnTextContent img{ height:auto !important; } .mcnDividerBlock{ table-layout:fixed !important; } /* @tab Page @section Background Style @tip Set the background color and top border for your email. You may want to choose colors that match your company's branding. */ body,#bodyTable{ /*@editable*/background-color:#FAFAFA; } /* @tab Page @section Background Style @tip Set the background color and top border for your email. You may want to choose colors that match your company's branding. */ #bodyCell{ /*@editable*/border-top:0; } /* @tab Page @section Email Border @tip Set the border for your email. */ .templateContainer{ /*@editable*/border:0; } /* @tab Page @section Heading 1 @tip Set the styling for all first-level headings in your emails. These should be the largest of your headings. @style heading 1 */ h1{ /*@editable*/color:#202020; /*@editable*/font-family:Helvetica; /*@editable*/font-size:26px; /*@editable*/font-style:normal; /*@editable*/font-weight:bold; /*@editable*/line-height:125%; /*@editable*/letter-spacing:normal; /*@editable*/text-align:left; } /* @tab Page @section Heading 2 @tip Set the styling for all second-level headings in your emails. @style heading 2 */ h2{ /*@editable*/color:#202020; /*@editable*/font-family:Helvetica; /*@editable*/font-size:22px; /*@editable*/font-style:normal; /*@editable*/font-weight:bold; /*@editable*/line-height:125%; /*@editable*/letter-spacing:normal; /*@editable*/text-align:left; } /* @tab Page @section Heading 3 @tip Set the styling for all third-level headings in your emails. @style heading 3 */ h3{ /*@editable*/color:#202020; /*@editable*/font-family:Helvetica; /*@editable*/font-size:20px; /*@editable*/font-style:normal; /*@editable*/font-weight:bold; /*@editable*/line-height:125%; /*@editable*/letter-spacing:normal; /*@editable*/text-align:left; } /* @tab Page @section Heading 4 @tip Set the styling for all fourth-level headings in your emails. These should be the smallest of your headings. @style heading 4 */ h4{ /*@editable*/color:#202020; /*@editable*/font-family:Helvetica; /*@editable*/font-size:18px; /*@editable*/font-style:normal; /*@editable*/font-weight:bold; /*@editable*/line-height:125%; /*@editable*/letter-spacing:normal; /*@editable*/text-align:left; } /* @tab Preheader @section Preheader Style @tip Set the background color and borders for your email's preheader area. */ #templatePreheader{ /*@editable*/background-color:#FAFAFA; /*@editable*/background-image:none; /*@editable*/background-repeat:no-repeat; /*@editable*/background-position:center; /*@editable*/background-size:cover; /*@editable*/border-top:0; /*@editable*/border-bottom:0; /*@editable*/padding-top:9px; /*@editable*/padding-bottom:9px; } /* @tab Preheader @section Preheader Text @tip Set the styling for your email's preheader text. Choose a size and color that is easy to read. */ #templatePreheader .mcnTextContent,#templatePreheader .mcnTextContent p{ /*@editable*/color:#656565; /*@editable*/font-family:Helvetica; /*@editable*/font-size:12px; /*@editable*/line-height:150%; /*@editable*/text-align:left; } /* @tab Preheader @section Preheader Link @tip Set the styling for your email's preheader links. Choose a color that helps them stand out from your text. */ #templatePreheader .mcnTextContent a,#templatePreheader .mcnTextContent p a{ /*@editable*/color:#656565; /*@editable*/font-weight:normal; /*@editable*/text-decoration:underline; } /* @tab Header @section Header Style @tip Set the background color and borders for your email's header area. */ #templateHeader{ /*@editable*/background-color:#FFFFFF; /*@editable*/background-image:none; /*@editable*/background-repeat:no-repeat; /*@editable*/background-position:center; /*@editable*/background-size:cover; /*@editable*/border-top:0; /*@editable*/border-bottom:0; /*@editable*/padding-top:9px; /*@editable*/padding-bottom:0; } /* @tab Header @section Header Text @tip Set the styling for your email's header text. Choose a size and color that is easy to read. */ #templateHeader .mcnTextContent,#templateHeader .mcnTextContent p{ /*@editable*/color:#202020; /*@editable*/font-family:Helvetica; /*@editable*/font-size:16px; /*@editable*/line-height:150%; /*@editable*/text-align:left; } /* @tab Header @section Header Link @tip Set the styling for your email's header links. Choose a color that helps them stand out from your text. */ #templateHeader .mcnTextContent a,#templateHeader .mcnTextContent p a{ /*@editable*/color:#007C89; /*@editable*/font-weight:normal; /*@editable*/text-decoration:underline; } /* @tab Body @section Body Style @tip Set the background color and borders for your email's body area. */ #templateBody{ /*@editable*/background-color:#FFFFFF; /*@editable*/background-image:none; /*@editable*/background-repeat:no-repeat; /*@editable*/background-position:center; /*@editable*/background-size:cover; /*@editable*/border-top:0; /*@editable*/border-bottom:2px solid #EAEAEA; /*@editable*/padding-top:0; /*@editable*/padding-bottom:9px; } /* @tab Body @section Body Text @tip Set the styling for your email's body text. Choose a size and color that is easy to read. */ #templateBody .mcnTextContent,#templateBody .mcnTextContent p{ /*@editable*/color:#202020; /*@editable*/font-family:Helvetica; /*@editable*/font-size:16px; /*@editable*/line-height:150%; /*@editable*/text-align:left; } /* @tab Body @section Body Link @tip Set the styling for your email's body links. Choose a color that helps them stand out from your text. */ #templateBody .mcnTextContent a,#templateBody .mcnTextContent p a{ /*@editable*/color:#007C89; /*@editable*/font-weight:normal; /*@editable*/text-decoration:underline; } /* @tab Footer @section Footer Style @tip Set the background color and borders for your email's footer area. */ #templateFooter{ /*@editable*/background-color:#ffffff; /*@editable*/background-image:none; /*@editable*/background-repeat:no-repeat; /*@editable*/background-position:center; /*@editable*/background-size:cover; /*@editable*/border-top:0; /*@editable*/border-bottom:0; /*@editable*/padding-top:9px; /*@editable*/padding-bottom:9px; } /* @tab Footer @section Footer Text @tip Set the styling for your email's footer text. Choose a size and color that is easy to read. */ #templateFooter .mcnTextContent,#templateFooter .mcnTextContent p{ /*@editable*/color:#656565; /*@editable*/font-family:Helvetica; /*@editable*/font-size:12px; /*@editable*/line-height:150%; /*@editable*/text-align:center; } /* @tab Footer @section Footer Link @tip Set the styling for your email's footer links. Choose a color that helps them stand out from your text. */ #templateFooter .mcnTextContent a,#templateFooter .mcnTextContent p a{ /*@editable*/color:#656565; /*@editable*/font-weight:normal; /*@editable*/text-decoration:underline; } @media only screen and (min-width:768px){ .templateContainer{ width:600px !important; } } @media only screen and (max-width: 480px){ body,table,td,p,a,li,blockquote{ -webkit-text-size-adjust:none !important; } } @media only screen and (max-width: 480px){ body{ width:100% !important; min-width:100% !important; } } @media only screen and (max-width: 480px){ .mcnRetinaImage{ max-width:100% !important; } } @media only screen and (max-width: 480px){ .mcnImage{ width:100% !important; } } @media only screen and (max-width: 480px){ .mcnCartContainer,.mcnCaptionTopContent,.mcnRecContentContainer,.mcnCaptionBottomContent,.mcnTextContentContainer,.mcnBoxedTextContentContainer,.mcnImageGroupContentContainer,.mcnCaptionLeftTextContentContainer,.mcnCaptionRightTextContentContainer,.mcnCaptionLeftImageContentContainer,.mcnCaptionRightImageContentContainer,.mcnImageCardLeftTextContentContainer,.mcnImageCardRightTextContentContainer,.mcnImageCardLeftImageContentContainer,.mcnImageCardRightImageContentContainer{ max-width:100% !important; width:100% !important; } } @media only screen and (max-width: 480px){ .mcnBoxedTextContentContainer{ min-width:100% !important; } } @media only screen and (max-width: 480px){ .mcnImageGroupContent{ padding:9px !important; } } @media only screen and (max-width: 480px){ .mcnCaptionLeftContentOuter .mcnTextContent,.mcnCaptionRightContentOuter .mcnTextContent{ padding-top:9px !important; } } @media only screen and (max-width: 480px){ .mcnImageCardTopImageContent,.mcnCaptionBottomContent:last-child .mcnCaptionBottomImageContent,.mcnCaptionBlockInner .mcnCaptionTopContent:last-child .mcnTextContent{ padding-top:18px !important; } } @media only screen and (max-width: 480px){ .mcnImageCardBottomImageContent{ padding-bottom:9px !important; } } @media only screen and (max-width: 480px){ .mcnImageGroupBlockInner{ padding-top:0 !important; padding-bottom:0 !important; } } @media only screen and (max-width: 480px){ .mcnImageGroupBlockOuter{ padding-top:9px !important; padding-bottom:9px !important; } } @media only screen and (max-width: 480px){ .mcnTextContent,.mcnBoxedTextContentColumn{ padding-right:18px !important; padding-left:18px !important; } } @media only screen and (max-width: 480px){ .mcnImageCardLeftImageContent,.mcnImageCardRightImageContent{ padding-right:18px !important; padding-bottom:0 !important; padding-left:18px !important; } } @media only screen and (max-width: 480px){ .mcpreview-image-uploader{ display:none !important; width:100% !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Heading 1 @tip Make the first-level headings larger in size for better readability on small screens. */ h1{ /*@editable*/font-size:22px !important; /*@editable*/line-height:125% !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Heading 2 @tip Make the second-level headings larger in size for better readability on small screens. */ h2{ /*@editable*/font-size:20px !important; /*@editable*/line-height:125% !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Heading 3 @tip Make the third-level headings larger in size for better readability on small screens. */ h3{ /*@editable*/font-size:18px !important; /*@editable*/line-height:125% !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Heading 4 @tip Make the fourth-level headings larger in size for better readability on small screens. */ h4{ /*@editable*/font-size:16px !important; /*@editable*/line-height:150% !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Boxed Text @tip Make the boxed text larger in size for better readability on small screens. We recommend a font size of at least 16px. */ .mcnBoxedTextContentContainer .mcnTextContent,.mcnBoxedTextContentContainer .mcnTextContent p{ /*@editable*/font-size:14px !important; /*@editable*/line-height:150% !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Preheader Visibility @tip Set the visibility of the email's preheader on small screens. You can hide it to save space. */ #templatePreheader{ /*@editable*/display:block !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Preheader Text @tip Make the preheader text larger in size for better readability on small screens. */ #templatePreheader .mcnTextContent,#templatePreheader .mcnTextContent p{ /*@editable*/font-size:14px !important; /*@editable*/line-height:150% !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Header Text @tip Make the header text larger in size for better readability on small screens. */ #templateHeader .mcnTextContent,#templateHeader .mcnTextContent p{ /*@editable*/font-size:16px !important; /*@editable*/line-height:150% !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Body Text @tip Make the body text larger in size for better readability on small screens. We recommend a font size of at least 16px. */ #templateBody .mcnTextContent,#templateBody .mcnTextContent p{ /*@editable*/font-size:16px !important; /*@editable*/line-height:150% !important; } } @media only screen and (max-width: 480px){ /* @tab Mobile Styles @section Footer Text @tip Make the footer content text larger in size for better readability on small screens. */ #templateFooter .mcnTextContent,#templateFooter .mcnTextContent p{ /*@editable*/font-size:14px !important; /*@editable*/line-height:150% !important; } }</style></head> <body> <center> <table align="center" border="0" cellpadding="0" cellspacing="0" height="100%" width="100%" id="bodyTable"> <tr> <td align="center" valign="top" id="bodyCell"> <!-- BEGIN TEMPLATE // --> <!--[if (gte mso 9)|(IE)]> <table align="center" border="0" cellspacing="0" cellpadding="0" width="600" style="width:600px;"> <tr> <td align="center" valign="top" width="600" style="width:600px;"> <![endif]--> <table border="0" cellpadding="0" cellspacing="0" width="100%" class="templateContainer"> <tr> <td valign="top" id="templatePreheader"></td> </tr> <tr> <td valign="top" id="templateHeader"></td> </tr> <tr> <td valign="top" id="templateBody"><table border="0" cellpadding="0" cellspacing="0" width="100%" class="mcnTextBlock" style="min-width:100%;"> <tbody class="mcnTextBlockOuter"> <tr> <td valign="top" class="mcnTextBlockInner" style="padding-top:9px;"> <!--[if mso]> <table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;"> <tr> <![endif]--> <!--[if mso]> <td valign="top" width="600" style="width:600px;"> <![endif]--> <table align="left" border="0" cellpadding="0" cellspacing="0" style="max-width:100%; min-width:100%;" width="100%" class="mcnTextContentContainer"> <tbody><tr> <td valign="top" class="mcnTextContent" style="padding-top:0; padding-right:18px; padding-bottom:9px; padding-left:18px;"> <div style="text-align: center;"><img data-file-id="2336376" height="150" src="https://mcusercontent.com/36659deee9c1181b080e2013d/images/65dbafff-d002-dd3d-121d-63d02804b3e2.png" style="border: 0px ; width: 600px; height: 150px; margin: 0px;" width="600"><br> </div> <div style="text-align: justify;"><span style="font-size:14px"><span style="font-family:arial,helvetica neue,helvetica,sans-serif">Dear bf1shop,<br> <br> We are currently experiencing a system issue. Therefore, <span style="color:#FF0000"><strong>manual Pick Ups </strong></span>will be conducted by our LEX Drivers. </span></span></div> <div style="text-align: left;"><br> <span style="font-size:14px"><span style="font-family:arial,helvetica neue,helvetica,sans-serif"><span style="color:#FD3DA5"><strong>What is a Manual Pick Up? </strong></span><br> The driver will count the number of parcels picked up at the premise and manually write it on the run sheet. Note that drivers will not match the tracking number of each parcel due to time constraints<br> <br> <span style="color:#FD3DA5"><strong>What do you have to do?</strong></span></span></span></div> <ul> <li style="text-align: left;"><span style="font-size:14px"><span style="font-family:arial,helvetica neue,helvetica,sans-serif">Ensure the number of parcels you are handing over to the driver </span></span></li> <li style="text-align: left;"><span style="font-size:14px"><span style="font-family:arial,helvetica neue,helvetica,sans-serif">Rectify the numbers (no. of parcels picked up by the LEX Driver) stated on the run-sheet </span></span></li> <li style="text-align: left;"><span style="font-size:14px"><span style="font-family:arial,helvetica neue,helvetica,sans-serif">Stamp and Sign off the run-sheet<br> Note that the Proof of Handover will be the signature and the company's stamp</span></span></li> </ul> <div style="text-align: left;"><span style="font-size:14px"><span style="font-family:arial,helvetica neue,helvetica,sans-serif">We apologise for the inconvenience caused. 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